Hello

I am Michelle Haynes, an Operations Consultant. I fix expensive operational problems. The kind that don’t show up as one big failure, but quietly drain time, payroll, and leadership attention every day.

That’s what I focus on. I fix how work runs. Then I make sure new tools, including AI, don’t quietly add new risk.

My Story

I started this business because I kept seeing the same pattern again. Organizations were trying to meet big goals without the structure to support them. Work moved forward without a clear link between priorities, ownership, and follow-through, which made it hard to see progress or adjust in time. I wanted to change that.

Today I work with regulated organizations and nonprofits to fix the operational issues underneath the work so teams can execute consistently and leaders can clearly see how the organization is performing. My focus is building the operational foundation that keeps work moving, even during pressure or change, and making sure AI is being used in a way that supports the work without creating new risk.

My work is grounded in hands-on operations experience inside complex, compliance-driven environments, supported by PMP and SHRM-CP certifications.

A few real client examples:

Redesigned registration and case management processes for a social services organization, cutting administrative workload by 30% and freeing up 60+ hours of leadership time annually.
Built a fund utilization and budget tracking system across multiple locations, improving fund utilization 71% year over year and recovering up to $25K annually.
Developed compliance tracking and quality control processes that resulted in meeting and exceeding all contract deliverables, including 100% budget utilization.

If you want a clearer view of how work is running today, the risks quietly building underneath it, and what to fix first, let's talk.

Click Talk to me on the right to get started.