About
Who I Work With:
Nonprofits and small-to-midsize businesses navigating growth, burnout, unclear roles, and delivery challenges.
What I Offer:
Operational clarity, modern ways of working, and practical strategies that help teams lead, collaborate, and deliver with consistency.

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Michelle Haynes, PMP, SHRM-CP
Strategic Operations Consultant
I built this business because I’ve seen great programs and services struggle, stall, or fall short—not because of a lack of effort, but because of breakdowns in execution. Like they say, the devil is in the details.
That breakdown usually stems from a lack of time, limited capacity, underused systems, or not enough training to make the day-to-day work flow smoothly. When you’re constantly putting out fires, it’s hard to see how to prevent them in the first place.
My passion and expertise lie in program and service execution. I help ensure your team delivers efficiently, with focus, and consistency, so your clients return, your contracts renew, and your impact holds up under pressure.
I help you clarify roles, align responsibilities, and design operational systems that allow people to lead, collaborate, and deliver with confidence.
With over 10 years of experience in nonprofit and business operations, project management, process improvement, and systems integration—and proven success leading complex program implementations—you can feel confident that you have the right partner by your side.
If something isn’t working in your service delivery, you’re probably right.
And I can help you fix it, with a structure that protects your people, your organization, and a strategy that actually works.